Karachi, being a city of 200 million people, have enormous issues regarding police security service and response time. People had to contact emergency center and inform them about their complain and also guide about the location to the security personnel, which ultimately took longer than needed.
General complains were also not fully resolved due to excess load on Police Stations, specially in densely populated areas.
We develop advanced Complain Dispatch Management Software, Citizen Emergency Mobile App and Tablet App for Police Officials, which were installed in Police Patrol Vehicles.
It created a digital network of sending emergency complaints to the nearest available Police Patrol Vehicles and general complains to the concerned area police department.
The real challenge was to develop a solution which can be easily implemented in existing infrastructure and also have user friendly interfaces to create a digital connection between general public and police department.
Moreover, it was understood security personnel are not so tech-savvy and we had to align it with their flow of operations, which was our main point of concern.
Our main objective was to provide a competent and efficient system where citizens can easily contact Karachi Police Emergency Service, submit general complains and Police can provide instant response on real time basis.
Through this digital transformation, Police Officers and concerned department may take suitable action to help. It will work as an online platform between the citizens of Karachi & City Police Department.
SOS Emergency Alert
Women Safety Alert
Call 15 Police Directly through App
All the general complain categories available in the app. Complainant can easily select the related category and concerned authorities will be notified instantly to take suitable actions.
Complainant is notified about the complain status and details of the concerned police department & contact number.
User can also check other emergency departments such as Ambulance, Fire Rescue, Blood Banks, Bomb Disposal and call helpline through app.
Citizens insert their Full Name, National ID Card Number, Phone Number and other necessary information. Phone Number is verified through SMS OTP.
Victim can also submit complain with attachments of photos, video recording and audio notes.
Citizens are updated about latest public announcements, city news and related incidents.
Once the complain is resolved, complainants are asked to give review and feedback about the performance of Police personnel.
Tablets are installed in all Emergency Police Vehicles of Karachi. Patrolling Commanders are provided with specific IDs to log in.
Complains are sent to the nearest vehicle available from the vicitim location. Police Officer has only 15 seconds to accept the complain, otherwise it is sent to next nearest vehicle & notice being served to officer ignoring complains.
All details of complain such as name, contact, location and complain nature are sent instantly on real time basis.
Officers can submit complain feedback on application by selecting pre-defined answers.
Officer can give feedback about the complain through text and audio note for detailed description and clarity.
Officer can also monitor his performance on Tablet App.
Control Room can track all police vehicles and monitor their activity and movement.
We can say with confidence that SWA is a great company to be associated with as the team at SWA is always responsive to our problems and always willing to complete every job at the right time and in the most correct way possible. They have been reliable and intelligent in their approach. We went through the process of interviewing multiple firms to renovate our existing website, the logo of our website and other functionalities in it but we are proud to say that SWA was the clear-cut choice.
We were adjusting the team’s size according to our client’s needs
Mobile App Developers
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